Welcome to Sarachna.in’s FAQ section. Find answers to common questions about shopping, delivery, returns, and more.
🛒 Ordering
Q1. How do I place an order?
A: Simply browse products, click “Add to Cart,” and proceed to checkout. Fill in your details and complete payment.
Q2. Can I order without creating an account?
A: No, guest checkout is not available.
🚚 Shipping & Delivery
Q3. How long does delivery take?
A: Delivery usually takes 3–7 business days, depending on your location.
Q4. Do you offer free shipping?
A: Yes, we offer free shipping on orders above ₹1000 For smaller orders, shipping charges will apply.
Q5. Can I track my order?
A: Yes! Once your order is shipped, you’ll receive a tracking link via email/SMS.
🔄 Returns & Refunds
Q6. What is your return policy?
A: You can return products within 7 days of delivery if they are unused and in original packaging. Read our Refund & Return Policy for more details.
Q7. How do I request a return?
A: Email us at sarachnabyharshita@gmail.com with your Order ID and reason. We’ll guide you through the process.
Q8. When will I receive my refund?
A: Refunds are processed within 5–7 business days after we receive and inspect the returned item.
💳 Payments
Q9. What payment methods do you accept?
A: We accept UPI, credit/debit cards, net banking, and wallet payments. All payments are secure.
Q10. Is Cash on Delivery (COD) available?
A: Currently, COD is [disabled]. We’re working to add more flexible payment options soon.
📦 Product Questions
Q11. Are all your products genuine?
A: Yes! We offer 100% original and authentic products.
Q12. Do your products have a warranty?
A: Some products may come with a manufacturer warranty. Please check the product page for warranty details.
📞 Support & Contact
Q13. How can I contact customer support?
A: You can email us at sarachnabyharshita@gmail.com or use the contact form on our website. We usually reply within 24 hours.
Q14. What are your support hours?
A: Our support is available Monday to Saturday, 10 AM to 6 PM (IST).